Marketing Consent & Notifications Policy

1. Purpose

This Marketing Consent & Notifications Policy ("Policy") explains how Qaizin Tech, LLC ("Qaizin", "SwipeX", "we", "us", or "our") obtains and manages user consent and preferences for marketing and non-marketing communications in connection with SwipeX, including our website, web app, Telegram-based experiences, and related interfaces and support channels (collectively, the "Platform").

2. Scope

This Policy applies to communications we send or facilitate through the Platform, including (as available):

• Telegram notifications (e.g., bot messages, announcements, alerts).
• Email communications (e.g., product updates, newsletters, promotions).
• In-app / in-Platform messages (e.g., banners, inbox messages).
• Other channels we may introduce (e.g., SMS, push notifications), if enabled in the Platform.

This Policy does not replace or override our Privacy Policy or Terms of Service. Where this Policy uses terms like "consent" or "marketing," those terms should be interpreted in line with applicable law and guidance.

3. Key Definitions

• "Marketing Communications" means messages intended to promote or advertise the Platform, features, products, rewards, referrals, events, or similar promotional content.
• "Service Communications" means non-promotional messages necessary to operate the Platform, such as security alerts, authentication messages, receipts/confirmations, and essential policy updates.
• "Preferences" means the settings and choices you make about whether and how you receive communications.
• "Opt-In" means a clear affirmative action indicating that you want to receive Marketing Communications through a particular channel.
• "Opt-Out" means a mechanism allowing you to stop receiving Marketing Communications through a particular channel.

4. Consent Principles (Best-Practice Standard)

We design our consent flows to be clear, specific, and user-controlled. In practice, this means:

• Affirmative action: Marketing Communications are enabled only after you take a clear action (e.g., checking a box, toggling a setting, confirming in-channel).
• No pre-ticked boxes: Where a checkbox is used, it is presented empty by default and requires your deliberate selection.
• Separate from ToS acceptance: Marketing Communications are optional and require separate selection where required by law.
• Granular choice: Where feasible, you can choose by channel (Telegram vs email) and by category (service vs marketing).
• Easy withdrawal: Opting out is intended to be as easy as opting in.
• No dark patterns: We avoid deceptive interfaces that pressure or confuse users into opting in.

5. How We Obtain Consent

5.1. Platform Sign-In / Onboarding Checkbox

Where we use a checkbox at sign-in or onboarding:

• The checkbox is displayed empty by default.
• The text clearly distinguishes Marketing Communications from Service Communications.
• If marketing consent is required by law for a channel, you will not receive marketing via that channel unless you opt in.

5.2. In-Platform Preferences (Toggles)

The Platform may offer settings that allow you to enable or disable particular types of notifications. Toggles will be clearly labeled and will take effect promptly.

5.3. Telegram Consent (Telegram-Based Experiences)

• We send Marketing Communications on Telegram only to users who have initiated interaction and/or enabled the relevant preference.
• We provide a practical opt-out path (e.g., an in-bot setting, an "unsubscribe" command, or instructions to stop/disable the bot).
• We distinguish Service Communications from promotional messages where feasible.

5.4. Email Consent (If/When Enabled)

• Opt-in is collected through an explicit action (e.g., checkbox/toggle).
• We may use a confirmation step where appropriate for quality and abuse prevention.
• Every marketing email includes an unsubscribe mechanism.
• Service emails (e.g., security alerts) may be sent regardless of marketing opt-in where necessary.

6. What We Send and When

6.1. Service Communications

• Authentication and account access messages.
• Security alerts and suspected compromise notices.
• Incidents, downtime notices, or critical bug/security fix notices.
• Material policy updates required for continued use of the Platform.

6.2. Marketing Communications

• Feature launches and product announcements.
• Rewards/referrals updates and promotional campaigns.
• Educational content, events, and community announcements.
• Reactivation or "we miss you" messages.

6.3. Frequency and Content Controls

We aim to avoid spammy patterns. We may implement:

• Frequency caps for marketing messages.
• Segmentation (sending only what is relevant to your preferences).
• Suppression lists (ensuring opted-out users do not receive marketing).
• Monitoring for complaints/abuse signals and adjusting campaigns accordingly.

7. Opt-Out and Preference Management

You can control Marketing Communications through one or more of the following methods:

• Platform settings (notification toggles, marketing preference toggles).
• Telegram controls (e.g., bot settings/commands or disabling the bot).
• Email unsubscribe link (for marketing emails).
• Contacting us using the details in the Contact section.

If you opt out of Marketing Communications, we may still send Service Communications where necessary for security and Platform operation.

8. Recordkeeping and Auditability

We may maintain records of consent and preference changes to demonstrate compliance. Records may include the date/time of opt-in or opt-out, channel, method (checkbox/toggle/command), and a minimal identifier (e.g., email or Telegram user ID).

9. Third-Party Service Providers

We may use service providers to help deliver communications (for example, email delivery providers, analytics providers, customer support tools, and communications infrastructure). Where providers process personal data on our behalf, we seek to implement appropriate contractual and technical safeguards consistent with this Policy and our Privacy Policy.

10. International Delivery and Cross-Border Processing

Because communications infrastructure and providers may operate globally, your personal data may be processed in countries other than the country where you live. Where required by applicable law, we implement safeguards designed to protect personal data during cross-border transfers.

11. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will update the "Last Updated" date above and, where required by applicable law, provide additional notice through the Platform or other reasonable means.

12. Contact

Questions, requests, or complaints regarding marketing consent or notifications can be directed to: contact@swipex.ai